I’m planning to travel between London St Pancras and Cologne on 1 May this year, using one of the days of my 1st class Adult Interrail Global Pass (7 days in one month). However, the timetable has changed since I bought the pass and made reservations for that day.
I bought the Interrail pass and reservations for the Eurostar (through the SNCB website) on 13 March. My original itinerary was as follows, which I settled on using DB’s Reiseauskunft:
- 09:01 London St Pancras - Bruxelles Midi 12:05 (Eurostar 9116)
- 12:25 Bruxelles Midi - Koln Hbf 14:15 (ICE 315)
However, it appears that, since then, DB have changed the timetable for the Bruxelles - Frankfurt ICEs over the period from 29 April to 1 May. I noticed this in Reiseauskunft and it is referred to on another part of DB’s website: https://bauinfos.deutschebahn.com/linie/ICE79-ICE-INTERNATIONAL-Bruxelles-Midi-Frankfurt-M. ICE 315 now starts at Bruxelles Nord at 12:15, meaning I can’t get to it from the incoming Eurostar.
My connection is therefore broken, so I’d like to change my Eurostar booking to the 08:16 from London St Pancras (Eurostar 9114). I could get on the next ICE, but I’m losing two hours in Cologne. I don’t speak German regrettably but it looks like from DB’s website that the change was made on 16 March - after I bought the Eurostar reservations.
I’m aware SNCB charge a fee for exchanging Eurostar reservations. However, I feel like this isn’t fair, given the connection was broken after I bought the reservations. I’m also mindful that SNCB might have no association with DB’s timetable change or my onward journey. Still, I thought I’d post and ask whether anyone knows of any way I can get out of the exchange fee, either before exchanging, or perhaps paying it now and claiming it back.
Any help would be much appreciated.