Hey!
I want to cancel a train with a sera reservation that I have booked on interrail website. My ticket says that it is refundable but on the interrail website when I want to delete it it says “not refundable”
Is it normal? “Not refundable” is just for the booking fee ?
Thanks !
Even IF ''refundable'’ it may often mean its only echangeable for the same trip at another day/time.
No, refund and exchange are treated separately in rail distribution.
Even IF ''refundable'’ it may often mean its only echangeable for the same trip at another day/time.
Since you didn't provide any details (refund conditions depend on operator and train), here's a guess: maybe your seat reservation is only refundable under certain conditions? In any case, it's important to initiate the refund ASAP, since a reservation will often not be refundable anymore after departure time. Contact customer service.
The exact conditions should be mentioned in the confirmation email you received for the reservation.
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