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Seat reservation error ''something went wrong with your order''

  • August 8, 2021
  • 2 replies
  • 167 views
David Gross

We encountered some problems while making seat reservations. we got an email informing us that “Something went wrong with your order”. Since we depart in one week’s time we were wondering if they  will be able to re-book our seat-reservations in time or if we should look for another correspondence?

Best answer by Nanja

Hi, please contact our Customer Support team directly here, as they can look into it.  Also let us know what route you are trying to book as well as the date and time, so that we can suggest alternatives. 

    2 replies

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • August 9, 2021

    Which Routes are you trying to reserve?

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
    N
    Railmaster
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    • Nanja
    • Retired Community Manager
    • Answer
    • August 9, 2021

    Hi, please contact our Customer Support team directly here, as they can look into it.  Also let us know what route you are trying to book as well as the date and time, so that we can suggest alternatives. 

    Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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