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Refund - Current Promo

  • 28 November 2023
  • 4 replies
  • 106 views

Hi - I would like to know the refund for the on-going promo. I’m planning to purchase the promo ticket (with insurance - 100% refundable) since I don’t have my Visa yet. 

 

But there’s a note that you can refund as long as its 6 months before the last activation date (Jun 1, 2024). But the 6 months is in Dec 2023. Does it mean it’s not 100% refundable? 

 

Thanks in advance! 

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Best answer by Hideyo Harada 28 November 2023, 23:02

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As long as the pass hasn’t been activated and bought Plus, you get 100% back. If you didn’t buy Plus, you get 85% back. Because I bought a promo ticket with Plus, I got 100% refund. 

Thanks!

It works the other way around : you can get a refund until 6 months after the last activation date. The pass must not have been activated.

Hi thibcabe - thanks for clarification! :)

As long as the pass hasn’t been activated and bought Plus, you get 100% back. If you didn’t buy Plus, you get 85% back. Because I bought a promo ticket with Plus, I got 100% refund. 

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It works the other way around : you can get a refund until 6 months after the last activation date. The pass must not have been activated.

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