2 payments. How do I get it refunded?

  • 5 June 2022
  • 1 reply

Hello , i was in Germany on friday 3th june , i took one pass on web site , the first manipulation was no accepted with my card , that i saw on the computer, so i realised an other Time and now i show on my bank 2 transfer ! 2x 246€, i went to Germany and i cameback to France !! What is the manipulation for retrieve my cash ??? Thank you very much . Mister Divies. My number code was ZQC6X6 , my Travel was hanau to Montpellier sud de France. Thanks


Best answer by AnnaB 5 June 2022, 16:47

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Userlevel 7
Badge +9

It is only Customer Support who can help you with your problem. You need to fill in this form and ask for help.

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.