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App says "It looks like you are offline. Go online to see your passes" while I'm connected to internet

  • 5 January 2022
  • 2 replies
  • 212 views

Hello. I have an urgent question/issue. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. Can anyone help?

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Best answer by rvdborgt 5 January 2022, 16:32

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Userlevel 7
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I haven't experienced this myself. The best is to contact customer service. Also check if you have the latest app version.

What was the solution? I have the most up to date app and have contacted customer service but am waiting on a reply.  

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