Booking not visible

  • 31 August 2021
  • 2 replies

Hey guys 
i booked an interrail ticket yesterday on the Deutsche Bahn site. i was redirected to the site. 
now i changed my mind and want to cancel it (i chose the plus upgrade). 
Unfortunately, I don't see my booking on either Deutsche Bahn or interrail. Deutsche Bahn can't help me and interrail support is unavailable. 

(I haven’t activated my pass yet)
Can anyone help me here?

best wishes 


2 replies

Hi Leo

Yes I did. 

Userlevel 2

Hi Paula,

Did you write to our customer service? If yes, what is the order number so that we can find your message?