Solved

Cancelling/rebooking an Intercity Notte Reservation (Trenitalia)

  • 14 April 2023
  • 3 replies
  • 99 views

I needed to change the reservation of a 4bed couchette from Bologna-Palermo to Bologna-Siracusa but couldn’t find an option to cancel or rebook my reservation without costs. (First I wanted to book a 2nd class single bed but couldn’t find a possibility either) My local train company’s office wasn’t able to solve the problem, too.

Is there still a chance to get the reservation, that is not needed refunded.?

Alois

icon

Best answer by rvdborgt 14 April 2023, 12:15

View original

3 replies

Userlevel 7
Badge +9

OK, Interrail's refund and exchange policy refers to Appendix 1 of the booking conditions. Appendix 1 refers to Trenitalia's refund rules. The applicable section about night trains can be found here, where it says that refunds are possible with a 20% charge. The BASE fare conditions apply, because a pass reservation is a BASE ticket type for Trenitalia.

If the Interrail website charges more than 20% costs for a refund, then contact customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

Edit: there are costs.

I booked via interrail reservations.

Userlevel 7
Badge +9

Where did you book your reservation?

DB can book reservations for Italian night trains, but they can't do anything with reservations booked elsewhere.

Reply