hi! my name is Patricia. I won a discoverEu travel ticket and I was supposed to use it in august but unfortunately i can’t go in august anymore. i already added my pass in the app(with all the information including the validity period) and now i want to change my validity period but i don’t know how. I was wandering if i can do this and if i can maybe explain it to me how to do it.
thank you! have a nice day!
Best answer by seewulfView original
https://eurail.zendesk.com/hc/en-001/requests/new Please open a case here and ask if they could deactivate your pass in the app :) (I recommend to activate the mobile passes just few days in advance and not months because nobody knows what the future brings.)