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How long will it take to exchange my pass?

  • 15 June 2022
  • 2 replies
  • 60 views

Dear Community, a wonderful member of the community help me realise that I took the wrong pass. how long will it takes me to change my OneCountry pass to a Global one ?

Thank you for your help! 

 

Have a lovely day

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Best answer by AnnaB 15 June 2022, 11:59

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Userlevel 7
Badge +5

Dont know if this is possible at all. Check yourself-it will pop up when buying. Normal procedure is to first buy new pass to your new wishes, pay, then cancel old one (with some form or whatever), and wait+wait+wait to get refund, less fee of 15€-if possible at all. 1country is hardly ever discounted so there are probably not the more restrictive rules on discount passes.

Userlevel 7
Badge +9

Here are the instructions for how to exchange a pass. If you look at the invoice for your one country pass there should be information if the pass is exchangeable.

This is a link to the form you need to fill in:

https://eurail.zendesk.com/hc/en-001/requests/new

 

 

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