Pass needs to be transferred to updated phone

Good morning, 

trying my luck here too after contacting the customer service yesterday – my phone has crashed few days ago, leaving me with no choice than to reset it to the original setting. I had to download again all my apps back - however, yesterday when opening the Eurail app and adding the pass back, it says that “this pass is already activated on another device” and I’m not able to use it at all.

I’m supposed to travel friday morning and just incredibly anxious that we won’t be able to go because of that. Is there anyone that can help me? 

Many thanks! 


Best answer by AnnaB 29 June 2022, 10:58

View original

2 replies

Userlevel 7
Badge +9

Did you fill in this form and clearly write that you will be travelling within 2 days?

Thanks @AnnaB I have filled this form earlier yesterday. Hopefully someone will be able to get back to me.