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Urgent problem with app

  • 30 August 2022
  • 2 replies
  • 64 views

By accident my mobile deleted all the data of the apps including the data of the Interrail, when trying to log in it warns me that the pass is activated on another device when it is the same one. I leave on Thursday, September 1, and I wouldn't want to miss the trip so I hope this is fixable. I’ve already emailed to the two costumer services available. I’m scared that I wont get a response that’s why I’m reaching for help through all means

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Best answer by rvdborgt 30 August 2022, 22:36

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2 replies

I hope this will solve, or you have to wait for right answer.

Userlevel 7
Badge +9

The most efficient way to contact customer service is to create a request here:

https://eurail.zendesk.com/hc/en-001/requests/new

You need to supply:

  1. Your pass number: from the confirmation mail or your Interrail account.
  2. Your travel date. Not "ASAP” or "urgent” but a concrete date, so they can prioritise correctly.

They can then disconnect your pass from your device so you can activate again.

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