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Wrong date selected on eurail pss

  • 13 July 2023
  • 4 replies
  • 56 views

Hi please help!!!

I had selected to use today as a travel day on accident (13/07/2023) and I was meant to select tomorrow (14/07/2023)! I did not know that a travel day was used if it was on the app day of? Plus there were disruptions in services for the trains in Germany today anyway so it would not have been valid to use it today. 
 

I need all my travel days and I really hope I can get it back! I’m not sure if there is a way I can contact someone from eurail asap or have this question flagged. I’m desperate as my trip comes to an end soon and I need my all my days!

 

thanks for any help!! My booking reference is EU31389384

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Best answer by thibcabe 13 July 2023, 21:52

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4 replies

Userlevel 7
Badge +9

Du you have a flexi pass or a continuous pass? 

Did you add a journey for today's date and did you activate that journey?

 

Contact customer support here : https://eurail.zendesk.com/hc/en-001/requests/new

Mention that you're travelling.

You'll have to use another pass day tomorrow and they should give you one back.

That's why we advise not activating pass days in advance...

hank you I will do that now!!

This is my first time using eurail, I’m from australia! I had no clue this was a thing until I read some of the questions here

thank you again :)))

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Userlevel 7
Badge +5

Contact customer support here : https://eurail.zendesk.com/hc/en-001/requests/new

Mention that you're travelling.

You'll have to use another pass day tomorrow and they should give you one back.

That's why we advise not activating pass days in advance...

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