Thank you both for your replies, very quick and very helpful.I decided to pay the exchange fee (today), which was 20 EUR with SNCB. I did ask nicely but they were adamant that the ICE timetable change placed no obligation on them. I still don’t think it’s fair but I’ll swallow it as the price of being on time in Cologne.Only took me a phone call with SNCB (who directed me to Eurostar), a phone call with Eurostar (who directed me, rightly, back to SNCB), and then two further phone calls with SNCB! If anyone comes across this trying to work out who to call, I got it exchanged through the SNCB number quoted at the bottom of my original booking confirmation:If you want to change or cancel this booking (if your fare conditions allow), you can call the SNCB International Contact Center at +32 2 801 90 10 (local rate). We are available from Monday to Friday from 8h00 am to 8h00 pm and on Saturday, Sunday and bank holidays from 9h00 am to 4h30 pm.
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