Many thanks. I simply wish to travel Berlin - Köln - Brussels with ICE (NO problem!), overnight near Midi, then an early train Brussels - Valence, Valence - Barcelona, Barcelona - Madrid (overnight near Atocha) and next day Madrid - Lisboa. BUT - no reservations are possible, one finds only an irritating Bot which tells me it is unable to help, or a Helpline which either leads to ‘Error 404’ or tells me it is always heavily overloaded with enquiries (also at midnight!!?) - a response which tells me that the management is not interested in staffing the Helpline adequately. This is not the fault of whoever is at the far end but, if they cannot help me when I need help, then they are useless. This is NOT good management or customer-friendly. In Railway Gazette I see a proposal is being made to make cross-European rail tickets easier to buy. Badly needed. My DB /Berlin Zoo) counter staff could not help me beyond Brussels. This in an age of computer networks.So now I try to think creatively
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