Well, rail Europe says they are still waiting to hear back from Thalys. Thalys’ response is delayed as they are extremely backlogged with these requests. Thalys site shows that train route is out of service for a full week! “sigh”
I’m at Thalys.com and it says to contact the initial point of sale which is Rail Europe. I’ve reached out to Rail Europe. Fingers crossed!
Thalys says to contact the salespoint where I bought the tickets to make the changes. Hopefully, Rail Europe will exchange at same cost as the price is 3 times as high now.
Thanks all. I bought out tickets through Eurorail. I’ve asked for an Exhange to train running around the same date\time. I will do the same with Thalys. Thanks!
Yes, but we don’t want an exchange. My question is, 1) is that train route really cancelled on that day? As you can clearly reserve it today. And 2) can they force us to have to book at the higher price, which is 3 times higher than what we originally paid. I guess I just answered my own question. :(
No. this is the text of the email..I booked thru EURail. Dear customer,We contact you regarding your reservation for the Thalys with number 9428 on 12/07/2023.Due to materiel problems on the Thalys rail network from 10/07/2023 to 16/07/2023, your Thalys is cancelled.Accordingly, we offer you a free exchange or a refund. Please contact your initial point of sale to do so.Consult Thalys.com or the Thalys app for more up to date information.We apologize for the inconvenience and thank you for your understanding.The Thalys team
We don’t have the Eurorail pass. And it’s not tomorrow. It’s on July 12th. I’ve tried contacting them but all they have is a Facebook messenger or Twitter. And based on peoples responses THALYS doesn’t respond. i’ll continue to try to reach them. thanks
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