@Sven I mean you call the normal hotline and then explain that you try to reserve seats on a foreign train, then they told me that they gonna pass the call on to DB International who are able to do the booking. She told me it was the number I posted above. I also tried the +496172913731 and couldn’t reach anyone. I don’t know if it’s always such a long wait, but I think you should be expecting it to take some time. Maybe in the early morning oder evening it’s better.. but I don’t know. Good Luck
@Sven you can try to call +49 302970 and then ask to be put on line with DB International. That’s how I did it and it worked (after spending another 1,5h hours wainting in line!)
Yes it's Deutsche Bahn International. If you call 0302970 they will pass your call there. Apparently collecting tickets at the DB machines is no longer possible, at least this is what the lady told me, they seem to have stopped that service a couple of weeks ago.It was the RSC9743 from Lyon to Barcelona on 2nd of december. She also managed to book reservations from Barcelona to Valencia (EURmed), Alicante to Barcelona (Euromed) and Barcelona to Montpellier (also Renfe SNCF Corporation) But she also said it is always very complicated and doesn't work at all times, depending also on the contingent of pass holder seats. Hopefully that helps someone also struggling with this.. Cheers!
After 3 hours on the phone I had a really nice woman attending me and she accomplished to book all of the reservations. Finally!!If anyone else is trying to make the reservations, to shorten your wait you will need to call 0305512 and than waaaaait! You will need a Visa oder Master Card to purchase it via phone and it can only be sent to you by post - so it takes time!Thank you Angelos for your reply!
Thanks Angelo, I was at the ticket office twice already telling them that and they insist that they cannot do it. Problem is I won’t be in Spain to use the pick-up service from Renfe. Because I board the train in Lyon.
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