@rvdborgt The employee I tried to speak with was behind a glass screen and looked kinda annoyed/tired from the large queue of people. I showed him the rail planner app and my pass on it, clearly showing that I’ve used up a day and the trip itself. He didn’t scan it or anything and just handed me the claim envelope. Now I’m realizing that I might have made a mistake by not pushing and just accepting it. He then told me that I should come back tomorrow to hand in the envelope to another office also at the Hbf. Perhaps tomorrow I can push for it and mention what happened the day before with the employee, where he didn’t even scan my pass.I bought the Interrail directly from the website (interrail.eu). I have the 10 days over 2 months pass that I activated today. Regarding the delay compensation page of interrail itself, would I be able to ask for a compensation for accommodation costs if DB refuses to reimburse me?
@rvdborgt thanks for the heads up. I’ll be spending some time in Belgium so this is useful info.@thibcabe You asked for an update, and I shall provide :) Perhaps this can serve as a point of reference for others suffering a similar fate. Unfortunately I didn’t make it to the replacement buses at Breslauer Platz. I wasted some precious time looking for the bus stops but in the end went to the DB information desk, where an employee kindly told me that all the buses have already left. He also said that I am eligible for a hotel fee compensation.They asked for my ticket, which I could not produce since I only have the pass (didn’t make any seat reservations either), so in the end he gave me an envelope with a passenger rights claim form and I proceeded to book a hotel. I didn’t ask but had a feeling that if I had a ticket instead, I would directly be getting a hotel voucher instead of going through the compensation process?Here’s where things get kind of confusing again because other than
Thanks for the swift reply! This put my mind at ease. Somehow it didn't cross my mind that an app that can work offline wouldn't have the most up-to-date info :) I'll make sure to verify trips from now on. By the way, for future reference can you tell me where in the DB Navigator app do you see the bus timetable and details? For me this is how it looks and none of the links seem to show additional info about the replacement bus.
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