Over $800 paid for 2 first class global tickets and the first day we use them London kings cross to Edinburgh we get pushed from platform to platform looking for a train with available seats! We try to buy reservations at the ticket office and after waiting in line for 30 minutes we are told we cant buy reservations and get in a fight with the ticket clerk. All this time we are humping luggage and we are both over 70 and nobody seemed to know anything or care for our dilemma. On the return leg same thing, girl at info booth says go to platform 2 so we lug over there and wait 20 mins and the train comes in and it’s going north so lug back to info and told platform 8. We go there and the departure board says platform 2 and we hear an announcement to go to platform 2 so we lug back there and wait another 30 mins and a staff member comes walking down the platform telling everyone to go to platform 6. We lug there and the train is ready to leave so we get on and start looking for seats a
I have first class global pass tickets so when I need a seat reservation they offer me both 1st and 2nd class reservation prices. So, if I choose the cheaper 2nd class reserved seat I am effectivly bumped out of first class even though my ticket/pass is 1st class. Is that the way it works ?
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