Hi, I bought a pass for 1 month in May and I tried to make some arrangements for my trip in September which appeared in the section “my trip” of Railplanner. However, I have never booked any tickets nor I have made the journey. Yet, now my pass seems to be expired as it said that it was activated the 31th August and ended on the 30th September. As I already said this never happened. What can I do?
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