Hello, we have bought two Eurail global mobile passes (1st class) and have encountered difficulty making seat reservation for two trains:(1) from Geneve to Paris Gare De Lyon departs at 08:29 on 26 May 2023 (TGV 9764; 1st class seat); and(2) from London St Pancras Intl to Paris Nord departs at 15:31 on 4 June 2023 (ES 9036; 1st class seat). After inputting billing address, credit card information and all travellers’ details, we got an error message “Something went wrong” when proceeding with the payment for seat reservation (see the screenshot below), and thus could not complete the payment. We also tried refreshing the page, using an incognito browser and cleaning cookies/temporary files but still did not work. Please advise how the issue could be resolved. Many thanks in advance.
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