I have been trying for several days to book my reservation for a leg of my family’s trip between two Spanish cities. In the booking website I can see the value of each trip but when clicking, there is a message about online booking are not possible and that we should only book at a train station in Madrid.A friend of mine who lives in Madrid tried to buy the seats for me today with all my details, but she couldn't do it because the person at the station wouldn’t sell th seats if she does not have a QR code in the Eurorail App.This means we would be only able to book our seats once we get to Spain, for travelling the next day, which is very uncertain and stressing for a family of four with young children. This situation is under no circumstance something mentioned in the global pass Q & A or terms and conditions and it is making the planning of our holidays very stressful.I would like an explanation ASAP, and exact dates about when we will be able to book online for trains in Spain
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