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Asked to update app but I have the latest version

  • 23 January 2023
  • 4 replies
  • 87 views

Anyone else being barred from adding passes to your account, so you can make reservations, by a message to update the app. But when you do, you have the latest version of the app? Can’t see a way out of this? Anyone else manage to break this unhelpful loop?

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Best answer by Schelte 23 January 2023, 16:31

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Userlevel 6
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There seems to be a bug in the app, as someone else just posted a similar issue:

If you’re not travelling soon, however, there’s no need to add the pass to the app yet, and I’m pretty sure this bug will be fixed soon. Seat reservations are never made from the app, but either from the portal or from one of the many other options listed in the following post.

It is actually recommended not to activate the pass until shortly before your trip, as you might inadvertendly not deactivate it before the travel day and then there is no way to postpone its validity.

Userlevel 7
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To speed up the bug fix of this you can make an error report to Customer Support via the link below. 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Thanks guys, all good advice. I deleted the app and reinstalled it… and it worked… ! Very odd.

Userlevel 7
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Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity. 

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

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