My phone got stolen this thursday which had my TWO mobile pass activated on it. I’m set to travel but I’m unable to activate my TWO pass on a new device. I have used two methods of contact on the website but the bot doesn’t understand my questions !! . I’m worried that I won’t get a reply and sort out my pass before my travel start. Please can anyone provide any help or advice on how to get back my pass ?
For information, I got 2 pass for my friend and me on the same email address and there are paid with the samed credit card. I have the billing confirmation. We had already booked our trip to Vienna !
Best answer by AnnaBView original