we are travelling today and daughters pass not activated as it didn’t work yesterday.
Best answer by Al_G
View original
Unfortunately, "It didn't work” is very hard to troubleshoot. You'll need to provide at least a description of the steps you took, a screenshot of any error message or a screenshot of where you are stuck.
If the activation itself doesn't work, check this article:
Other articles may also help:
https://eurail.zendesk.com/hc/en-001/sections/4403367870877-Railplanner-App
If you're contacting customer service, check this article for the information they'd like to have:
https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Information-required-when-contacting-us-
If you want any sort of help then you will need to provide more information than that.
You can contact customer support directly at the following link
https://eurail.zendesk.com/hc/en-001/requests/new
Whatever you do I advise not to travel without a valid ticket, it is a very good way to get into bother with the rail operators and possibly the law.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.