we are travelling today and daughters pass not activated as it didn’t work yesterday.
Best answer by Al_G 8 August 2023, 08:30
Unfortunately, "It didn't work” is very hard to troubleshoot. You'll need to provide at least a description of the steps you took, a screenshot of any error message or a screenshot of where you are stuck.
If the activation itself doesn't work, check this article:
Other articles may also help:
If you're contacting customer service, check this article for the information they'd like to have:
If you want any sort of help then you will need to provide more information than that.
You can contact customer support directly at the following link
Whatever you do I advise not to travel without a valid ticket, it is a very good way to get into bother with the rail operators and possibly the law.
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