we are travelling today and daughters pass not activated as it didn’t work yesterday.
Best answer by Al_G
View original
If you want any sort of help then you will need to provide more information than that.
You can contact customer support directly at the following link
https://eurail.zendesk.com/hc/en-001/requests/new
Whatever you do I advise not to travel without a valid ticket, it is a very good way to get into bother with the rail operators and possibly the law.
Unfortunately, "It didn't work” is very hard to troubleshoot. You'll need to provide at least a description of the steps you took, a screenshot of any error message or a screenshot of where you are stuck.
If the activation itself doesn't work, check this article:
Other articles may also help:
https://eurail.zendesk.com/hc/en-001/sections/4403367870877-Railplanner-App
If you're contacting customer service, check this article for the information they'd like to have:
https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Information-required-when-contacting-us-
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.