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pass not activated and travelling today

  • 8 August 2023
  • 2 replies
  • 73 views

we are travelling today and daughters pass not activated as it didn’t work yesterday.

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Best answer by Al_G 8 August 2023, 08:30

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Userlevel 7
Badge +3

If you want any sort of help then you will need to provide more information than that.

 

You can contact customer support directly at the following link

https://eurail.zendesk.com/hc/en-001/requests/new

 

Whatever you do I advise not to travel without a valid ticket, it is a very good way to get into bother with the rail operators and possibly the law.

Userlevel 7
Badge +9

Unfortunately, "It didn't work” is very hard to troubleshoot. You'll need to provide at least a description of the steps you took, a screenshot of any error message or a screenshot of where you are stuck.

If the activation itself doesn't work, check this article:

https://eurail.zendesk.com/hc/en-001/articles/7560433913245-What-should-my-device-settings-be-to-run-the-App-

Other articles may also help:

https://eurail.zendesk.com/hc/en-001/sections/4403367870877-Railplanner-App

If you're contacting customer service, check this article for the information they'd like to have:

https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Information-required-when-contacting-us-

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