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2 Passes on one device or separate devices

  • 26 January 2023
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My 20 year old daughter and I will be travelling together. I have bought the passes on the same order but not sure if its best to have both passes on my phone to make bookings and reservations or we have our pass on our own devices, If I book them together on my device, does she also need to have the app on her phone? My understanding is she can have her pass on her phone, I can then add her to make the booking. Can I do this in the app or only on the website?? It’s so confusing!

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Best answer by AnnaB 26 January 2023, 10:57

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If you have both passes on the same device you must always travel together and if the device gets lost or breaks you might need to buy tickets for 2 persons instead of 1 until Customer Support can disconnect the passes from the missing/unfunctioning device. 

Reservations are totally separate from the pass so for the sake of the reservations in doesn't matter if the passes are on 1 or 2 devices. 

 

Most reservations are better made elsewhere that through Interrail/Eurail. Please read more about that below. 

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity. 

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

 

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