I have bought a 4-day in a month global pass. I had activated it for today thinking I could take the connection Bonn-Stuttgart-Ulm-Pordenone, Ulm-Pordenone serviced by a NJ. I would depart in the evening and get there in the morning. So I activated the pass and then tried to reserve a seat but I couldn’t. Now any other connection is such that I need to use two travel days and I do not intend to do it because it undermines the whole rationale for why I bought the pass in the first place. I would like to get the pass deactivated and my travel day back or at the very least my travel day back. I tried to contact support via both the bot and the app, but I don’t even get a confirmation mail. What am I supposed to do?
Best answer by rvdborgtView original