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Cancel and refund page problem

  • 22 May 2022
  • 6 replies
  • 140 views

Hi! 

I have been trying to cancel a mobile pass I bought on the 28th March with a PLUS insurance. Every single time I get into the Page, It leads me to 404 Page error. I have tried on different devices with the same result. It is absolutely important and URGENT for me to get the refund.

Please, I need HELP

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Best answer by seewulf 22 May 2022, 13:14

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6 replies

Userlevel 7
Badge +9

@Marion Can you look at this?

I cannot understand how I have been waiting for several weeks and no one from Interrail has contacted me!!! 

Thanks a lot

Userlevel 7
Badge +14

Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person. 

If you open a case on the service form above you can be sure that a real person will answer but currently they are overloaded with messages and it take some time to get an answer.

Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person. 

Userlevel 7
Badge +14

Please open a Case for Customer Service
https://eurail.zendesk.com/hc/en-001/requests/new

They answer as soon they can.

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