Solved

Cancel and refund page problem

G
Rank

Hi! 

I have been trying to cancel a mobile pass I bought on the 28th March with a PLUS insurance. Every single time I get into the Page, It leads me to 404 Page error. I have tried on different devices with the same result. It is absolutely important and URGENT for me to get the refund.

Please, I need HELP

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Best answer by seewulf 22 May 2022, 13:14

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6 replies

seewulf
Rank
Userlevel 7
Badge +14

Please open a Case for Customer Service
https://eurail.zendesk.com/hc/en-001/requests/new

They answer as soon they can.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
G
Rank

Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person. 

seewulf
Rank
Userlevel 7
Badge +14

Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person. 

If you open a case on the service form above you can be sure that a real person will answer but currently they are overloaded with messages and it take some time to get an answer.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
G
Rank

Thanks a lot

G
Rank

I cannot understand how I have been waiting for several weeks and no one from Interrail has contacted me!!! 

A
Rank
Userlevel 7
Badge +9

@Marion Can you look at this?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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