I have a consecutive twin german pass for 4 days(before activation).
I need to exchange my pass to the pass for 3 days because of the strike in germany.
I can’t postpone my journey because my return flight is 4 days later.
How can I get my ticket exchanged or refunded with full fare(not 85%)?
And because of the situation, I want Eurail deal with this right now.
If you can't travel, you can get a refund of the worth of 1 travel day, based on Regulation 2021/782, article 18 (1) option a.
You'll have to request it here:
https://eurail.zendesk.com/hc/en-001/requests/new
This doesn't need to be done right now, it can also be done after your trip.
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