Exchange of 2020 global pass

  • 9 August 2021
  • 1 reply

Dear Interrail Team,

I have requested an exchange of my 2020 global pass after my journey was interrupted due to covid measures in spring last year. Following your advice I asked for exchange at the train station where I purchased the original pass. The staff there had no clue and told me to contact Interrail directly. That's what I did more than a week ago and I'm still waiting for a reply. I want to start traveling on 11th August and would really appreciate your reply before that date.




Best answer by Nanja 10 August 2021, 09:54

View original

1 reply

Userlevel 7
Badge +8

Hi, you did the right thing by contacting Customer Support. Please provide me with your email address via a private message, so that we can look into it right away.