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Exchange of 2020 global pass

  • 9 August 2021
  • 1 reply
  • 69 views
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Dear Interrail Team,

I have requested an exchange of my 2020 global pass after my journey was interrupted due to covid measures in spring last year. Following your advice I asked for exchange at the train station where I purchased the original pass. The staff there had no clue and told me to contact Interrail directly. That's what I did more than a week ago and I'm still waiting for a reply. I want to start traveling on 11th August and would really appreciate your reply before that date.

Thanks,

Marco 

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Best answer by Nanja 10 August 2021, 09:54

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Userlevel 7
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Hi, you did the right thing by contacting Customer Support. Please provide me with your email address via a private message, so that we can look into it right away.  

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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