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Falscher Reisezeitraum - wie korrigieren?

  • 1 July 2023
  • 1 reply
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I bought a 15 day Interrail Global Pass with unlimited rides. Unfortunately, I made a mistake when entering the time period of my trip when creating my passport in the app and only entered a period of 14 days. Now it is also displayed to me that my ticket would expire after 14 days. How can I set the period and thus the validity of my ticket to 15 days?
 
 
 
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Best answer by rvdborgt 1 July 2023, 10:57

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Has the validity period already started? If not, you can deactivate the pass in My Pass: tap on the 3 dots at the top right.

If the validity has already started, then contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

When activating a pass, you can only choose a start date. If you bought a 15-day pass, it should of course be 15 days. But it's best not to activate until your first travel day.

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