So here's my problem, I missingly activated a inbound travel day to travel inside Austria and now that the day passed I can't cancel it. I'm French so I didn't need an inbound day to do this travel but I forgot to cancel it. If I can, how do I get this day back ? I can't return home without it. Client service tells they will answer in 7 days but I don't have that much time ...
Best answer by rvdborgtView original
The best is not to activate a travel day unless you're sure you’re going to use it.
Customer service don't say they they will answer in 7 days but within 7 days.
Did you say to customer service when you'll need your your travel day? Requests are handled according to priority/urgency. If it gets really urgent, then ping
@Nanja (only available during office hours).