I activated my inbound journey, and I can't cancel it. What do I do?

  • 25 October 2021
  • 1 reply


So here's my problem, I missingly activated a inbound travel day to travel inside Austria and now that the day passed I can't cancel it. I'm French so I didn't need an inbound day to do this travel but I forgot to cancel it. If I can, how do I get this day back ? I can't return home without it. Client service tells they will answer in 7 days but I don't have that much time ...


Best answer by rvdborgt 25 October 2021, 19:26

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Userlevel 7
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The best is not to activate a travel day unless you're sure you’re going to use it.

Customer service don't say they they will answer in 7 days but within 7 days.

Did you say to customer service when you'll need your your travel day? Requests are handled according to priority/urgency. If it gets really urgent, then ping @Nanja (only available during office hours).