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I can't enter application - error ''something went wrong''

  • 8 August 2022
  • 2 replies
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I can't enter to the application, I keep getting the error Something went wrong I have a morning train and I need to show the ticket please help urgently

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Best answer by rvdborgt 9 August 2022, 20:27

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@rvdborgt Do you have any advice?

Userlevel 7
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  1. After exactly which action does the error appear? Could you post a screenshot?
  2. What is your app version? See More, scroll to the bottom. If it is lower than 24.2.0 (iPhone) or 24.2.1 (Android), then update.
  3. Turn off battery saving, data saving, airplane mode.
  4. Check the basics to run the app:
    https://eurail.zendesk.com/hc/en-001/articles/5545614121757-Basics-to-run-the-app
  5. Restart your app and try again.
  6. Restart your phone and try again.
  7. Do you have an iPhone or Android? Which version of the operating system?
  8. If nothing helps, go to More > Settings, scroll to the bottom and enable error logging. That won't solve the problem but will help customer service.
  9. Create a support request:
    https://eurail.zendesk.com/hc/en-001/requests/new
    Give them all details, screenshot(s) and mention that you are currently travelling or when you will start to travel. It doesn't help to say it's urgent, they need a date, so they can properly prioritize.
  10. Also send your device ID to customer service:
    https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-

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