I can't enter to the application, I keep getting the error Something went wrong I have a morning train and I need to show the ticket please help urgently
Best answer by rvdborgt
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I can't enter application - error ''something went wrong''
- After exactly which action does the error appear? Could you post a screenshot?
- What is your app version? See More, scroll to the bottom. If it is lower than 24.2.0 (iPhone) or 24.2.1 (Android), then update.
- Turn off battery saving, data saving, airplane mode.
- Check the basics to run the app:
https://eurail.zendesk.com/hc/en-001/articles/5545614121757-Basics-to-run-the-app - Restart your app and try again.
- Restart your phone and try again.
- Do you have an iPhone or Android? Which version of the operating system?
- If nothing helps, go to More > Settings, scroll to the bottom and enable error logging. That won't solve the problem but will help customer service.
- Create a support request:
https://eurail.zendesk.com/hc/en-001/requests/new
Give them all details, screenshot(s) and mention that you are currently travelling or when you will start to travel. It doesn't help to say it's urgent, they need a date, so they can properly prioritize. - Also send your device ID to customer service:
https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-
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