I installed the rail planner app and activate my pass. But every time I try to book a trip it shows something went wrong. I paid the reservartion for a night train that leaves tomorrow but I don’t have the pass QR. please help me!!! A really need urgent help. I send mails but no one’s answer them!!! HELP PLEASE
Can you provide me with the email address your husband used to contact Customer Support, via a private message?
Hi Amita, you'll need to get in touch with Customer Support. I've checked the system but I see your latest message was sent on the 1st of April about a different topic. Did you perhaps contact support with another email address? If not, can you please fill out the Customer Support form: https://eurail.zendesk.com/hc/en-001/requests/new . This way we have all the details we need to help you. Also please enable the error log in the App > more > settings > scroll down > enable error logging. Let me know once you submitted the form.
It’s last version of the app in a Samsung with a a software version 12. I uninstalled the app and then, try to put the pass again and it shows that error. I cannot regístrate it again. I did all you said before and it’s the same result. My device id is 6C7AB562.
please help me. I’m really worry that I won’t be able to take the train.
I'm not sure this forum can solve your problem but:
- Please check if there's an app update.
- Do you have iPhone or Android? Which version? (Go to More, scroll to the bottom.)
- After which action exactly does the error message show? After saving a journey to My Trip? After adding it to My Pass? Or after another action?
- In the app, please go to More > Settings, scroll to the bottom and enable error logging. Then try the action that triggers the error again, so customer support will have logs to look at.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.