Brazil

Hello, my name is Claudia, I´m from Brazil and I´m planning to travel to europe in October but I´m having some difficulties to buy the train pass because the planner destination shows me the time, da date, the journey on the map, however, when I try to buy the pass one the destination is not available and, sincerly I´m afraid of buying the pass and not be able to use it. I truied to contact to the company but there was only one robot asking me questions but no replies. Is there a human being who could help me in this community<