Eurostar came to the rescue ... with a bit of a nudge from a travel journalist who gave them a prod and reminded them that, sometimes, rigid procedures and 'computer says no' doesn't lead to good decision making.
Thank you. We used ACP Rail because the Interail site and our pass are not syncing (because we originally had paper passes for 2020 that got switched to mobile passes for 2022). I have contacted acp.
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