We are a family of 4 heading off interailing on 1 August.
We have Eurostar reservations from London to Brussels. We booked them a while ago but have somehow got standard premier reservations rather than standard - and our pass is 2nd class so doesn't cover standard premier. Our return reservations are fine. We only spotted this today when gathering bits and pieces together.
We are not sure how this happened. To be honest our minds were frazzled at the time as one of our kids was in hospital for 8 days and was quite poorly.
We have contacted Eurostar but the auto response says it might take 28 days to reply as they are busy.
What are our options? We are happy to pay any extra fees or whatever as it looks like our fault.
Best answer by AngeloView original