Thanks for your help so far. The customer service team answered me within one hour and everything works now. Greetings Antonia
@Raquel García Hi, I have nearly the same problem (I had to reset my phone, but now I am unable to reload the pass into the app, as it says that the pass is already activated on another device (which isn’t the case) so I’ve already set up an case trough the request form) did you got an answer via that form? As for you it’s a very urgent problem for me, as I want to start my journey by tomorrow. Thanks a lot beforehand Antonia
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