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Replies posted by Herve44

4 Replies
H
Full steam ahead
Herve44Full steam ahead
asked in Train connections & reservations
Exchange/refund Thalys tickets

...October the 1st… no full refund up to know for my second Thalys canceled ticket after are more than 1 month.

5
H
Full steam ahead
1 year ago
H
Full steam ahead
Herve44Full steam ahead
asked in Train connections & reservations
Exchange/refund Thalys tickets

...reply of Interrail after 1 week : “We apologise for the delay in responding. As you can imagine, our team is very busy at the moment, handling an unusually high workload. Please rest assured your request is queued and will be processed as soon as possible. Thank you very much for your patience.” ...in fact my return by Thalys from Köln to Paris was also canceled by Thalys a month ago the 29 of. August. And up to now Interrail has not refund me for the remaining 25% of the reservation, despite several requests to the support !? ... busy or not it should not be my matter.H. B.

5
H
Full steam ahead
1 year ago
H
Full steam ahead
Herve44Full steam ahead
asked in Train connections & reservations
Exchange/refund Thalys tickets

…I made a request just after the cancellation of my reservation. The form is available at the linkhttps://eurail.zendesk.com/hc/en-001/requests/newor the email customerservice@interrail.euand I got back the remaining 25% after a delay of 10 days.

5
H
Full steam ahead
1 year ago
H
Full steam ahead
Herve44Full steam ahead
asked in Train connections & reservations
Exchange/refund Thalys tickets

...reply of Interrail after 1 week :“We apologise for the delay in responding. As you can imagine, our team is very busy at the moment, handling an unusually high workload. Please rest assured your request is queued and will be processed as soon as possible. Thank you very much for your patience.”

5
H
Full steam ahead
1 year ago
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