Thanks @Angelo it was EC 135
Yes it was the Trieste to Ljubljana train. They planned to change at Pivka to travel onto Rijeca. The train wasn't even close to full and they weren't given a chance to pay the extra fee which they knew nothing about. I think the official was just on a power trip. She said he was quite unpleasant to them.As it happens, the direct bus from Trieste to Rijeca worked out quite well instead.
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