Have you followed the steps in the process to exchange passes? https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy I asked you that before in your previous topic on the same subject but I never got a reply. Hi. Thanks, I followed the steps on the mail I received saying I would get the refund which were buy a new one send me the reservation number from both tickets and we will do the refund. I understand if there are people who are currently traveling and need help, but the thing i do not like is not having an answer or a status overall, I find it unprofessional, ever since it was customer service who told me to buy another one in the first place. The last thing I heard was last week and they telling me the refund wouldn’t proceed, which makes no sense.ñ because they told me to buy the other ticket. That’s why I need more communication from customer service.
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