Hello,I also contacted Renfe, but they told me they can not book trains from Barcelona to Lyon. Reservations can only be made for trains within Spain. If I try to book with interrail it is again with paper tickets. I am concerned the paper tickets will never reach on time. Wat can I do to book the train tickets so I can get the tickets by mail or receive them immediately?Kindly regards,Kristoff
Hello,We are glad we got home with the support of SNCF.Because my paper tickets never arrived, I had to cancel two payed train tickets:Barcelona - Lyon: €114 (paper tickets) Lyon - Lille: €110The last one were online tickets, so I have received a refund of €80. Still €30 left. The cancellation of the tickets are because of the malfunction of the booking system of interrail. I have asked the refund of all my payments through the link in the previous message. Interrail has received a copy of the payment of the paper tickets from my account number. But after a first answer with an apology of the malfunction, I still have not get any refund and/or compensation. I have send several mails to get an answer for the refund, but interrail is not reacting. Does anybody know what to do to get a reaction of interrail? Their support is until now really disappointing.Kindly regards,Kristoff
Thank you for you answer, but I read that you do not work for interrail. So your answer isn’t helpful. It seems that a solution is my responsibility, because you suggest to keep adding comments. So it seems nothing will happen if I don’t do that. It is the responsibility of interrail to solve the problem of the mistake of their booking system. I am looking forward for a comment of interrail.
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.