Replies posted by paulonatrain

7 Replies

P
paulonatrainRight on track
asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

Okay, after reaching out on Twitter the problem got finally resolved, a massive thank you for your support. The issue, in fact, was that after my delay refund claim there was a system error that deactivated my pass. I received a complementary pass I can start using from tomorrow on so that’s perfect.Again, thanks so much @AnnaB and @rvdborgt. If I should ever travel through your cities or you’d pass through Glasgow and you’d want to, the coffee or other drinks are on me.Cheers,Paul

15
A
Railly clever
1 year ago
P
paulonatrainRight on track
asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

There's definitely something wrong and customer support will have to solve it. If you created a request via this link or sent an email, then also have a look there to see what the status of your request is. Maybe a question was asked but the email notification never reached you. Click on "Sign in” and then "Get a password”. Use the email address you entered when creating the request. Thanks for the suggestion, I didn’t know about the website. Eurail could have mentioned it in the email in which they confirmed that they received my request. The status of my request is “open”, so I don’t think there is anything more I can do. I also wrote to customer support on Twitter but who knows how long that will take.

15
A
Railly clever
1 year ago
P
paulonatrainRight on track
asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

After having contacted Eurail a second time and having waited for 10 and 3 days, respectively, without response, I’m running out of time as I will need to travel on Wednesday. Does anyone has experiences in such a situation. Do you expect the rail companies (UK and France) would be understanding enough if I showed them my mobile pass on which it says that it is technically still valid for another month? Any kind of help would be highly appreciated!   Essentially what you are asking here is will you be able to get away without a valid ticket. Even if someone here said yes, they aren’t going to be there to deal with the consequences if you get caught by an unsympathetic revenue officer.   2 of this forum’s most knowledgeable experts have tried to help you but you haven’t provided the information needed for anyone to figure out what is going on with your pass. My best guess is that you have done something wrong with the pass and the whole theory that the pass being cancelled be

15
A
Railly clever
1 year ago
P
paulonatrainRight on track
asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

@paulonatrain You can try to contact Customer Support via Twitter. Hi AnnaB,thanks a lot for this suggestion. Twitter might help with a more direct link to the support team.I also attached the screenshot you were asking about in my reply to rvdborgt. Sorry that I didn’t do that initially, I thought contacting the customer support would have resolved the issue and I didn’t want to take even more of your time.Many thanks,Paul

15
A
Railly clever
1 year ago
P
paulonatrainRight on track
asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

Extra question: could you please go to My Pass and let us know what the validity period is there? Hi rvdborgt,thanks a lot again for your reply.The validity period is 1 July - 30 September 2022.On top of the page it says however that the pass has expired.Many thanks! 

15
A
Railly clever
1 year ago
P
paulonatrainRight on track
asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

After having contacted Eurail a second time and having waited for 10 and 3 days, respectively, without response, I’m running out of time as I will need to travel on Wednesday.Does anyone has experiences in such a situation. Do you expect the rail companies (UK and France) would be understanding enough if I showed them my mobile pass on which it says that it is technically still valid for another month?Any kind of help would be highly appreciated!

15
A
Railly clever
1 year ago
P
paulonatrainRight on track
asked in Eurail & Interrail Passes

Interrail pass deactivated after claiming delay refund

Hi rvdborgt, hi AnnaB,thanks a lot for your replies. I guess the correct translation (my settings are in German) would be that my passport has expired despite the validity period going until 30th September.I’m relieved that you also think that this must be a mistake.Thank you for providing links to other reservation pages. That helps already!In the meantime I will try to have my pass issue fixed.I really appreciate your help.Have a lovely day!

15
A
Railly clever
1 year ago
Terms and Conditions & Privacy PolicyCookie settings