Hi there, I am really sorry to hear about your experience. You did the right thing by contacting our Customer Support team as they can look into your case. There is a delay in response from our Customer Support but messages of customers who are travelling are being prioritized. Apologies, you haven't received the support from us when needed. Can you please provide me with your email address in a private message, so that we can have it prioritized and provide you with the right assistance. Note - Make sure to keep all receipts and/or other proof of the train ticket as this will be asked for to investigate. Hi Nadja, The customer service was way too late with its reply - I would have needed help within a few hours on Wednesday, 28th July, as we had to travel back home the next day. They contacted me today, Sunday, 1st August! 👎Also, they did mit seem to have read my mail closely. I was told that i used all my travel days so they assumed everything went well afterwards. Which is not t
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