@AnnaB Thank you for your this link Anna! I will contact them about this. ;)
Hey, :)I am hoping that you can help me with my question.While booking, we received an email saying that our reservation was cancelled due to a technical problem, which also prevented the refund of our order with number R20221042156. This had been sent 3 October and we were promised that the money would be refunded to the same account I used to pay for our reservation. And that this would be processed within 2 days. But this is not yet the case. I haven't received anything yet. Has something gone wrong? And could this amount still be refunded? This reservation is also not standing in our reservation overview.Thank you in advance.
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